Description

Key Responsibilities:

• Lead the architecture, development, and support of the ServiceNow platform.
• Design and implement CMDB aligned with CSDM standards.
• Develop solutions across ITSM, ITOM, ITAM, CSM, and Security Incident Response (SIR).
• Build and manage Discovery, Service Mapping, Event Management, and integrations.
• Develop integrations using REST APIs and Integration Hub.
• Ensure platform performance, security, scalability, and upgrade readiness.
• Lead technical teams, conduct code reviews, and enforce best practices.
• Collaborate with infrastructure, security, and business teams to deliver enterprise solutions.

Required Skills:

• 8+ years of hands-on ServiceNow experience.
• Strong experience with CMDB, ITSM, ITOM, ITAM, CSM, and SIR.
• Hands-on experience with Discovery, Service Mapping, MID Server, and Integrations.
• Strong JavaScript and ServiceNow scripting skills.
• Experience with Integration Hub, REST APIs, and automation.
• Strong leadership, communication, and problem-solving skills.

Preferred Skills:

• ServiceNow Certifications (CSA, CIS, CAD, CTA).
• Experience with AI capabilities such as Predictive Intelligence, Virtual Agent, AI Search, or Now Assist.
• Experience with large enterprise ServiceNow implementations and platform modernization

Key Skills

Education

Bachelor's degree