Description

Design, develop, and implement ServiceNow solutions, including customizations, integrations, and IT operations configurations.

Responsibilities

• Customize and configure ServiceNow applications, modules, and workflows.
• Perform Service Mapping, Discovery, and Event Management configurations.
• Troubleshoot and resolve technical issues on the ServiceNow platform.
• Collaborate with stakeholders to gather, analyze, and refine requirements.
• Conduct code reviews, maintain technical documentation, and mentor junior developers.

Required Skills

• 5+ years of hands-on experience with ServiceNow development and administration.
• Proficiency in JavaScript, HTML, CSS, and ServiceNow APIs.
• Strong understanding of ITSM and ITOM processes, including workflows and automation.
• Proven experience with ITSM, CSM (PSDS), and HAM modules.
• Familiarity with Agile/Scrum methodologies.
• Bachelor's degree in Computer Science, Information Technology, or a related field.

Preferred Skills

• ServiceNow Certified Application Developer or Implementation Specialist certification.

Key Skills

Education

Bachelor's degree