Description

Key responsibilities

● Lead the design, configuration, and enhancement of ServiceNow SecOps, with primary focus on Vulnerability Response (VR) and Security Incident Response (SIR).

● Own end‑to‑end solution delivery for SecOps workflows, including intake, correlation, prioritization, remediation, and reporting.

● Design and support GRC capabilities such as Policy & Compliance, Risk Assessment, TPRM, BIA, and BCM, ensuring traceability across risks, controls, and issues.

● Act as an independent solution designer, driving architecture decisions aligned with ServiceNow best practices and scalable platform design.

● Review business and security requirements to ensure a configuration‑first approach, challenging unnecessary customization and minimizing technical debt.

● Implement integrations with security tools (e.g., tenable, etc ) and leverage Flow Designer, Playbooks, and IntegrationHub for automation.

● Develop high‑quality, upgrade‑safe solutions using scripting only where required, adhering to ServiceNow development standards.

● Ensure effective use of CMDB and CSDM alignment to enable accurate risk and vulnerability prioritization.

● Collaborate with Security, Risk, Compliance, and Audit stakeholders to translate domain requirements into platform solutions.

● Provide technical leadership, support platform governance, and ensure solutions are secure, compliant, performant, and audit‑ready.

● Collaborate with cross-functional teams to gather, refine, and document requirements (user stories).

● Maintain and update technical documentations for the implemented features/improvements.

● Contribute to building standardized processes and reusable solutions.

● Support testing activities including UAT and defect resolution.

Experience and Skills Required

Education:

● Bachelor's degree in Information Technology (or closely related)

Experience:

● Need to have at least 6+ years of experience working with the ServiceNow platform

● Proven solution architecture ownership for ServiceNow SecOps & GRC, designing end‑to‑end workflows using a configuration‑first, upgrade‑safe approach aligned to ServiceNow best practices.

● Deep integration and automation expertise, including vulnerability scanners, SIEM tools, IntegrationHub, Flow Designer, Playbooks, and scripting only where strictly necessary.

● Basic understanding of ITIL concepts and practices

● Excellent communication and interpersonal skills, including documentation skills as well.

● Ability to work collaboratively in a team environment

Key Skills

Education

Bachelor's degree