Description

Act as the technical lead for the architecture, design, and delivery of ServiceNow solutions. Own the end-to-end implementation across ITSM, ITOM, CMDB, and Reporting & Performance Analytics.

Responsibilities

• Architect and configure solutions across ITSM, ITOM, CMDB, and Reporting & Performance Analytics.
• Design technical workflows, forms, scripts, and underlying logic using Agile/Scrum methodologies.
• Collaborate with global stakeholders to scope solutions while minimizing platform customization.
• Analyze, troubleshoot, and remedy system issues to drive platform automation.
• Coach and oversee offshore ServiceNow development resources.

Required Skills

• 6+ years of ServiceNow architecture, design, development, and implementation experience.
• 8+ years of experience with IT Service Management (ITSM) solutions in enterprise environments.
• Extensive experience designing and developing solutions within the CMDB area.
• Strong understanding of Common Services Data Model (CSDM) and CMDB Identification and Reconciliation Engine (IRE).
• Proficiency with web technologies: HTML, CSS, JavaScript, AngularJS, XML, SOAP, REST, and Jelly.
• Experience with Shell Scripting and Mid Server Service Administration.
• Solid grounding in web application fundamentals, including identity and security.
• Experience with structured data, schema, databases, and version control systems like Git.
• Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience.
• ServiceNow certification (Master Architect, Developer, Implementation Specialist, or Administrator).
• ITIL v3 or ITIL 4 certification or equivalent practical experience.

Key Skills

Education

bachelor’s degree in Computer Science, Information Technology