Description

Key Skills: SAP FICO, SAP Fiori, SAP CO, S4HANA, Ap, Ar, Gl

Roles and Responsibilities:

1. SAP FICO Production Support

• Provide L2/L3 production support for SAP ECC FICO.
• Resolve finance-related incidents, service requests, and production issues.
• Independently diagnose and resolve SAP FICO issues from day one.
• Perform functional analysis, defect diagnosis, root-cause analysis, and data correction.
• Support SAP FI/CO modules, including:
  • General Ledger (GL)
  • Accounts Payable (AP)
  • Accounts Receivable (AR)
  • Asset Accounting (AA)
  • Controlling (CO)
• Analyze recurring incidents and identify opportunities for permanent fixes.
• Support high-priority and business-critical finance incidents.

2. Financial Close & Reconciliation

• Support month-end and year-end financial closing activities.
• Assist Finance teams with financial reconciliation and close-cycle issues.
• Investigate discrepancies in financial postings, balances, and transactions.
• Support period-end activities and resolve closing-related system issues.
• Provide enhanced support during peak financial close periods.
• Coordinate with Finance business teams to validate corrections and resolutions.

3. SAP Configuration & Minor Enhancements

• Perform approved minor SAP FICO configuration changes.
• Analyze business requirements and translate them into functional solutions.
• Estimate effort for minor changes and enhancements.
• Support development, testing, business validation, and production implementation.
• Validate production releases following approved change procedures.
• Maintain appropriate functional and technical documentation for implemented changes.

4. Cross-Module & System Integration

• Analyze and resolve integration issues involving SAP FICO and other business modules.
• Support integration with:
  • SAP SD
  • SAP MM
  • Tax systems
  • Payment systems
  • Connected applications
• Coordinate with ABAP and Integration teams to troubleshoot interface and cross-module issues.
• Investigate data flow, posting, mapping, and transaction-related issues across integrated systems.
• Support interface testing and production validation.

5. Incident & Problem Management

• Manage assigned AMS incidents and service requests within agreed SLAs.
• Perform detailed root-cause analysis (RCA) for complex and recurring issues.
• Support problem management and permanent resolution activities.
• Create and maintain:
  • Runbooks
  • KEDB (Known Error Database) articles
  • RCA documents
  • Troubleshooting guides
  • Transition documentation
• Ensure accurate incident updates and resolution documentation.
• Support P1/high-priority incidents and participate in defined escalation procedures.

6. Testing & Release Management

• Support functional testing for configuration changes and enhancements.
• Prepare or review test scenarios and test cases.
• Coordinate with business users for validation and UAT.
• Support regression testing where required.
• Validate production deployments and post-release functionality.
• Assist with release activity and production implementation support.

7. Stakeholder & Vendor Coordination

• Communicate effectively with Finance business users and technical teams.
• Coordinate with:
  • HMH Service Desk
  • NOC/ProdOps
  • ABAP teams
  • Integration teams
  • SAP Basis/Infrastructure teams
  • Finance business teams
  • Product vendors
• Provide clear updates on incident status, root cause, resolution, and expected timelines.
• Participate in technical and functional troubleshooting discussions.
• Ensure effective handoffs across support teams.

8. Shift & On-Call Support

• Work in the assigned IST/EST-aligned support shift.
• Participate in the defined P1 on-call rotation.
• Provide timely support for critical finance incidents.
• Support production environments during month-end and year-end close cycles.
• Ensure appropriate escalation and communication for high-priority incidents.

Skills Required:

• Strong hands-on experience in SAP ECC FICO.
• Strong knowledge of:
  • SAP FI - General Ledger (GL)
  • Accounts Payable (AP)
  • Accounts Receivable (AR)
  • Asset Accounting (AA)
  • SAP Controlling (CO)
• Understanding of SAP financial close processes.
• Experience with month-end and year-end closing.
• Strong knowledge of financial reconciliation and accounting processes.
• Experience with SAP Fiori is an advantage.
• Exposure to SAP S/4HANA is beneficial.

Production Support Skills

• Hands-on L2/L3 SAP FICO production support experience.
• Strong incident and problem-management capabilities.
• Ability to independently diagnose complex production issues.
• Experience with functional configuration and data correction.
• Experience supporting AMS environments.
• Ability to handle P1/high-priority finance incidents.
• Experience working in SLA-driven production support environments.

Integration Skills

• Experience integrating SAP FICO with:
  • SAP SD
  • SAP MM
  • Tax systems
  • Payment systems
  • External/connected applications
• Ability to analyze cross-module and interface issues.
• Experience coordinating with ABAP, Integration, Basis, and Infrastructure teams.
• Understanding of SAP interfaces and end-to-end transaction flows.

Change, Testing & Documentation

• Experience delivering minor enhancements and configuration changes.
• Ability to estimate effort for minor changes.
• Experience with functional testing, UAT, regression testing, and production validation.
• Strong documentation skills.
• Experience creating and maintaining:
  • Runbooks
  • KEDB articles
  • RCA records
  • Transition documents
  • Functional specifications

Communication & Stakeholder Management

• Strong written and verbal communication skills.
• Ability to communicate effectively with business users and technical teams.
• Strong coordination and stakeholder-management skills.
• Ability to work effectively with distributed teams and offshore/onshore stakeholders.
• Ability to explain complex SAP issues in clear business terms.

Preferred Experience

• Hands-on experience in SAP ECC FICO L2/L3 production support.
• Experience supporting large-scale AMS environments.
• Experience with SAP FICO integration with SD, MM, tax, and payment systems.
• Exposure to SAP S/4HANA and SAP Fiori.
• Experience supporting month-end and year-end financial close.
• Experience working with global teams across IST/EST-aligned support models.
• Experience in P1 incident management and on-call support.
• Experience working with ABAP, Integration, Basis/Infrastructure, and Finance teams.

Education: Bachelor's or Master's degree in Finance, Accounting, Computer Science, Information Technology, Business Administration, or a related discipline.

• SAP FICO certification is preferred.
• Relevant SAP ECC / S/4HANA certifications or training are an advantage

Key Skills

Education

Any Graduate