Description

This role focuses on developing and architecting solutions within the ServiceNow platform.

Responsibilities

• Build Agentic AI flows and Agents utilizing Out-of-the-Box and custom agents, leveraging NowAssist and Gen AI.
• Design scalable architecture by identifying issues within CMDB and Discovery and standardizing solutions.
• Create architecture and solution diagrams for stakeholder approval and implementation.
• Develop user stories complete with clear functional and acceptable criteria.
• Manage onsite-offshore delivery models, overseeing client interaction and offshore team performance.

Required Skills

• 5+ years of experience in ServiceNow development.
• Proficiency in ITSM, ITOM, ITAM, and HRSD modules.
• Hands-on experience with ServiceNow platform capabilities, including mid-server and API integrations.
• Experience building solutions involving CMDB and Discovery.
• Ability to translate requirements into functional user stories.

Key Skills

Education

Bachelor's degree