Description

Senior L2 ServiceNow engineer providing development expertise and support for ITSM modules.

This role is on-site.

Responsibilities

• Manage incident and problem management processes to ensure timely resolution and root cause identification.
• Analyze and fix ServiceNow issues specifically within ITSM modules.
• Maintain production and non-production instances, reviewing code and configuration changes before deployment.
• Lead and mentor a team of ServiceNow engineers through technical guidance.

Required Skills

• 10+ years of professional experience in IT environments.
• Extensive development expertise in ServiceNow ITSM modules.
• In-depth knowledge of ServiceNow platform administration, configuration, customization, upgrades, and patching.
• Experience with ServiceNow integrations and migration projects.
• Proven track record in L2 support engagements and production instance maintenance.
• Solid understanding of ITIL processes and Agile project methodologies.
• Ability to work with VPs, Directors, and senior stakeholders.

Preferred Skills

• Availability for occasional late and weekend shifts.
• Bachelor's Degree.

Key Skills

Education

Bachelor's Degree