Description

You will manage ServiceNow instances and backlogs to ensure system stability, focusing on Service Desk and TSM incident management modules. You will own the resolution of process flows and attribute issues while handling support tasks.

This role is remote.

Responsibilities

• Manage existing backlog items to ensure system stability.
• Perform maintenance on Service Desk and TSM incident management modules.
• Fix attributes and refine process flows within the platform.
• Handle service desk support and incident management tasks.
• Resolve process flow and attribute issues.

Required Skills

• 5+ years of experience in ServiceNow development and maintenance.
• Proven experience with TSM (TrueSight Service Management).
• Experience managing Service Desk and incident management workflows.
• Ability to troubleshoot and fix process flows and attributes.
• Proficiency with ServiceNow APIs.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate