Description

Job Description

Required Skills:

• 7+ years of experience in ServiceNow development, implementation, maintenance, and administration, with strong expertise across ITSM, ITAM, ITOM, and CMDB.
• Must have advanced JavaScript skills for building custom integrations, script includes, transform logic, and API‑driven workflows.
• Must have extensive experience with ServiceNow Discovery, CMDB data modeling, and custom data extraction/transform processes, including pushing Discovery/CMDB data into SCCM‑based workflows.
• Skilled in integrating ServiceNow with external systems, including LDAP, SOAP, REST, and other enterprise protocols.
• PowerShell proficiency to support SCCM automation and data exchange beyond native ServiceNow capabilities.
• Strong background in Service Catalog design and management, including Record Producers, Order Guides, UI Pages, catalog workflows, approvals, and CSM module customization (case, incident, problem, knowledge, service catalog).
• Proven ability to enhance and customize core ServiceNow applications such as Incident, Request, Change, Service Level, Knowledge, and CMDB..
• Solid RDBMS and data‑migration experience, including Oracle SQL, PL/SQL, SQL Loader, stored procedures, packages, triggers, and export/import utilities.
• Bachelor’s degree in Information Systems or equivalent.

Bonus Skills:

• Experience with other modules such as GRC, Discovery, Service Catalog, Service Portal, Event Management, Service Mapping, Asset Management, and Orchestration.
• Experience developing ServiceNow integrations with the Tanium connector.
• Knowledge of security compliance frameworks including NIST and CMMC.
• Experience writing and updating standard operating procedures (SOPs).
• Working knowledge of Active Directory RBAC, M365, and Azure or AWS cloud environments.
• HR systems such as Epic or Cerner

Key Skills

Education

Any Graduate