Description

Key Responsibilities:

 

• Design, develop, configure, and maintain ServiceNow applications and modules.
• Implement and support ServiceNow workflows, business rules, client scripts, UI policies, and integrations.
• Manage incidents, requests, changes, and service catalog configurations within ServiceNow.
• Develop and optimize SQL queries, stored procedures, views, and reports using SQL Server Management Studio.
• Perform data analysis, troubleshooting, and database performance tuning.
• Support data migration, transformation, and integration activities between ServiceNow and external systems.
• Create dashboards, reports, and KPIs to support business and operational requirements.
• Collaborate with business stakeholders to gather requirements and deliver technical solutions.
• Ensure compliance with ITSM best practices and organizational standards.
• Participate in system upgrades, patching, testing, and release management activities. 
  
   

Job Requirements

Details:

Required Skills & Qualifications:

 

• 7+ years of ServiceNow development experience.
• Candidate must have experience in Mitamirri Management Studio.
• Strong hands-on experience with ServiceNow development and administration.
• Proficiency in ServiceNow ITSM modules, workflows, Service Catalog, Flow Designer, and integrations.
• Strong experience with Microsoft SQL Server and SQL Server Management Studio (SSMS).
• Advanced SQL skills including query development, stored procedures, functions, and performance optimization.
• Experience with REST/SOAP APIs and system integrations.
• Knowledge of JavaScript, HTML, CSS, and ServiceNow scripting.
• Understanding of ITIL processes and best practices.
• Strong analytical, troubleshooting, and problem-solving skills

Key Skills

Education

Bachelor's degree