Description

Lead end-to-end ServiceNow platform implementation, architecture, and technical governance for ITSM, ITAM, ITOM, SecOps, GRC, and TPRM modules.

This role is on-site.

Responsibilities

• Design and implement ServiceNow solutions, defining platform roadmaps for scalability, performance, and audit compliance.
• Manage platform upgrades and establish governance frameworks with technical best practices.
• Extend capabilities through workflow design, custom application development, and complex integrations using REST/SOAP APIs and Integration Hub.
• Provide technical guidance on configuration, customization, and scripting while mentoring engineering teams.
• Manage documentation and knowledge base materials.

Required Skills

• 10+ years of ServiceNow experience with deep expertise in ITSM, ITAM, ITOM, SecOps, GRC, and TPRM.
• Strong background in ServiceNow architecture, including CMDB, Asset Management, Discovery, and Portal design.
• Proficiency in JavaScript and Glide scripting.
• Experience with Service Portal technologies (HTML, CSS, AngularJS, SASS, Bootstrap).
• Experience integrating ServiceNow with external systems via REST/SOAP APIs, Integration Hub, and Spokes.
• ServiceNow Certified Implementation Specialist (ITSM, ITAM, or similar) and Certified System Administrator (CSA).
• Bachelor’s degree in IT, Business, or related field (or equivalent work experience).

Preferred Skills

• ServiceNow Certified Application Developer (CAD) and Certified Technical Architect (CTA).
• ITIL v3/v4 certification.
• Familiarity with Perl and Python programming in Linux environments.

Key Skills

Education

Any Graduate