Description

• 6+ years of hands-on experience in ServiceNow development, configuration, and administration. • Strong expertise in ServiceNow platform capabilities, best practices, and enterprise implementations. • Experience implementing and configuring Now Assist (GenAI) features to enhance agent productivity and service operations. • Good understanding of ITSM processes including Incident, Problem, Change, Request, and Knowledge Management. • Hands-on experience with Creator Workflows/App Engine, Flow Designer, and workflow automation. • Ability to configure, customize, and troubleshoot ServiceNow applications, forms, catalogs, and integrations. • Strong scripting knowledge using JavaScript, Business Rules, Script Includes, Client Scripts, and UI Policies. • Experience integrating ServiceNow with external systems using REST/SOAP APIs and Integration Hub. • Skilled in resolving production issues, conducting root cause analysis, and driving platform stability. • Collaborate with business stakeholders to gather requirements and deliver scalable ServiceNow solutions. • Support platform upgrades, enhancements, and ongoing optimization activities. • Ensure adherence to ServiceNow development standards, governance, and security best practices. • Excellent analytical, communication, and stakeholder management skills. • ServiceNow certifications (CSA, CAD, CIS-ITSM) are preferred. • Ability to work independently and lead configuration/development activities across multiple projects

Key Skills

Education

Bachelor's degree