Description

You will design, develop, and implement ServiceNow solutions, primarily focusing on core ITSM modules including Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog.

Responsibilities

• Customize and configure forms, workflows, business rules, UI policies, client scripts, and notifications to meet business requirements.
• Develop Flow Designer flows, Scripted REST APIs, IntegrationHub spokes, and automation routines.
• Extend existing applications or build custom scoped applications as needed.
• Collaborate with stakeholders to translate functional requirements into technical solutions and align with platform best practices.
• Conduct code reviews, troubleshoot complex scripting issues, and support platform upgrades with minimal impact.

Required Skills

• 5+ years of hands-on development experience on the ServiceNow platform.
• Strong expertise in JavaScript, Glide APIs, ServiceNow development frameworks, and ITIL V3/V4 processes.
• Proven experience implementing and customizing at least 2-3 core ITSM modules.
• Proficiency in Flow Designer, Business Rules, Script Includes, Client Scripts, and UI Policies.
• Experience with CSM implementation and understanding of Financial Services Operation processes.
• Working knowledge of Service Catalogs, Record Producers, Request Workflows, Service Portal, and Employee Center.
• Experience integrating ServiceNow with third-party systems using REST/SOAP, MID Server, or Integration Hub.
• Familiarity with ATF (Automated Test Framework) for developing regression and unit test scripts.

Preferred Skills

• ServiceNow Certified System Administrator (CSA) is mandatory; Certified Implementation Specialist - ITSM and Certified Application Developer (CAD) are preferred.
• Experience with Scoped Applications, UI Builder, Performance Analytics, and DevOps/CI/CD pipelines in the ServiceNow ecosystem.

Key Skills

Education

Bachelor’s degree