Description

• 
  Configure and develop ServiceNow SPM modules, including Demand Management, Project & Program Management, Resource Management, Portfolio Planning, Agile, and Application Portfolio Management (APM).
• Facilitate portfolio alignment and execution for healthcare initiatives such as clinical application deployments, digital health platforms, and infrastructure enhancements.
• Implement financial tracking and cost transparency (CAPEX/OPEX) using Investment Funding and portfolio financial management tools.
• Optimize resource capacity and allocation across IT and healthcare delivery teams using advanced resource planning capabilities.
• Develop interactive dashboards, reports, and KPIs to monitor portfolio health, financial performance, and resource utilization.
  
   

SERVICE DEVELOPMENT; AUTOMATION

 

• - Design and build custom scoped applications to automate healthcare specific workflows (e.g., credentialing, equipment tracking, internal service requests).
• - Build and maintain intuitive Service Portals with user friendly interfaces for clinicians and administrative stakeholders.
• - Create and enhance Service Catalog items, leveraging Flow Designer to implement complex approval and fulfillment workflows.
• - Develop and maintain process automations using Flow Designer, business rules, client scripts, UI policies, and custom data tables.
  
   

PLATFORM; INTEGRATION

 

• - Support seamless integrations between ServiceNow SPM and ITSM, HR, ERP, and financial systems.
• - Collaborate with business process consultants and functional teams to translate requirements into robust technical solutions.
• - Participate actively in release management, solution testing, platform upgrades, and governance activities.
• - Ensure adherence to ServiceNow best practices, design standards, and performance optimization protocols.
  
   

Skill Requirements

 

• 7 8 years of hands-on experience in ServiceNow development, with a focus on SPM/PPM modules.
• Proven expertise in Service Portal development, Widget creation, Scoped Applications, and Flow Designer.
• Proficiency in JavaScript, Glide API, ServiceNow data modeling, and platform administration.
• Strong knowledge of project, portfolio, financial, and resource management principles, especially within healthcare or regulated environments.
• Experience working in Agile or SAFe (Scaled Agile Framework) delivery models.
• Excellent analytical and problem-solving skills with meticulous attention to detail.
• Ability to thrive in consulting or managed service settings, collaborating with cross-functional and client teams.
• Bachelor's degree in Computer Science, Information Technology, or related discipline (or equivalent experience).
  
   

Other Requirements (optional)

 

• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist Strategic Portfolio Management (CIS-SPM) certifications.
• Experience integrating ServiceNow with ERP or financial systems.
• Exposure to ITSM and/or HR modules within ServiceNow.
• Prior experience delivering solutions in healthcare or highly regulated industries

Key Skills

Education

Bachelor's degree