Description

Senior ServiceNow Developer responsible for strategic advisory, platform development, and driving AI/automation adoption within the ServiceNow ecosystem.

This role is on-site.

Responsibilities

• Act as primary liaison between business stakeholders and technical teams to gather, analyze, and document complex business requirements.
• Evaluate existing business processes and design scalable workflows to maximize Enterprise Service Management (ESM) value.
• Configure, customize, and develop solutions within ServiceNow, ensuring alignment with architectural best practices and minimizing technical debt.
• Lead adoption and implementation of advanced features including ITSM Pro, Automation, and AI-driven capabilities via Now Assist.
• Facilitate platform training, create documentation, and support organizational change management to ensure high user adoption.

Required Skills

• 5–7+ years of hands-on experience in ServiceNow development, configuration, and implementation.
• Deep knowledge of ServiceNow ITSM suite, workflow configuration, and integration points.
• Proficiency in JavaScript scripting within the ServiceNow platform.
• Direct experience or strong working knowledge of ServiceNow ITSM Pro features.
• Working knowledge of automation tools and Generative AI capabilities (Now Assist).
• Strong business analysis and requirements gathering skills with ability to articulate technical concepts to non-technical audiences.
• Bachelor’s degree in Computer Science, Information Systems, or a related field.

Preferred Skills

• ServiceNow Certified Application Specialist (CAD) or Certified Implementation Specialist (CIS-ITSM) certification.
• Experience meeting client-side clearance or public trust requirements in the Washington, D.C. area.

Key Skills

Education

Bachelor's degree