Description

About This Role:

 This hands-on role configures and evolves ServiceNow across modules including Source-to-Pay (S2P), HR Service Delivery (HRSD), IT Service Management (ITSM), and IT Asset Management (ITAM), delivering scalable, secure, user-centered solutions aligned to DCPS priorities.

Responsibilities:

• Serve as a primary administrator for the DCPS ServiceNow instance, supporting day-to-day service operations and maintenance
• Configure and maintain ServiceNow applications: forms, lists, workflows/flows, notifications, and reporting
• Support development and enhancement across multiple modules (ITSM, HRSD, S2P, and others)
• Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications
• Collaborate with stakeholders to gather requirements and translate business needs into platform-aligned technical solutions
• Ensure configurations follow ServiceNow best practices (configuration over customization) and maintain upgrade readiness
• Troubleshoot platform issues, resolve defects, build REST/SOAP integrations, and maintain technical documentation

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, a related field, or equivalent professional experience
• Five or more years of hands-on ServiceNow administration, including ownership or co-ownership of a ServiceNow instance
• Strong platform fundamentals: forms, lists, tables, dictionary, Business Rules, Client Scripts, UI Policies, UI Actions, roles and ACLs, update sets
• Proficiency in JavaScript for ServiceNow scripting; integration via REST/SOAP APIs
• ITIL Foundation certification or equivalent ITSM process knowledge; able to work 100% onsite in Washington, DC and interview in person
• Preferred: ServiceNow Certified Application Developer (CAD); ITSM/HRSD/S2P/CSM/SecOps; Integration Hub and data imports; public sector / K-12 / education experience

Required Skills:

• ServiceNow platform administration and instance ownership
• Application configuration (forms, lists, flows, catalog, notifications, reporting)
• Multi-module support (ITSM, HRSD, S2P, and others)
• JavaScript scripting (business rules, client scripts, UI policies)
• System integration via REST/SOAP APIs and Integration Hub
• Requirements gathering and stakeholder collaboration; technical documentation
• *Software / tools:* ServiceNow (Flow Designer, ACLs, update sets), JavaScript, REST/SOAP, Integration Hub

Key Skills

Education

Any Graduate