Description

You will lead the implementation and enhancement of ServiceNow ITOM modules to optimize IT operations and system integrations.

Responsibilities

• Lead implementation of ITOM modules including Event Management, Discovery, Service Mapping, and Orchestration.
• Design and execute integrations between ITOM modules and other enterprise systems.
• Customize and configure ServiceNow modules to automate workflows and processes.
• Configure Event Management solutions to enable proactive incident and problem detection.
• Set up ServiceNow Discovery to map IT infrastructure and services.
• Troubleshoot and optimize ITOM configurations and resolve complex technical issues.
• Mentor junior ServiceNow developers and administrators.

Required Skills

• 5+ years of experience working with ServiceNow ITOM modules.
• Hands-on experience with ITOM implementations, integrations, and customizations.
• Proficiency in ServiceNow scripting using JavaScript and GlideScript.
• Strong knowledge of ServiceNow platform capabilities and ITIL processes.
• Experience with ServiceNow Discovery and Service Mapping.
• Ability to manage large datasets and complex IT infrastructure.
• Bachelor's degree in Computer Science, Information Technology, or a related field.

Preferred Skills

• ServiceNow Certified Implementation Specialist (CIS) - ITOM.
• Knowledge of integrations with Splunk or SolarWinds.
• Familiarity with Cloud technologies including AWS, Azure, or GCP.
• Knowledge of DevOps processes and tools.

Key Skills

Education

Bachelor's degree