Description

Lead ServiceNow development, implementation, and maintenance for ITSM, ITAM, ITOM, and ITBM modules.

Responsibilities

• Develop and implement new ServiceNow applications, including standalone tools and dashboards for ITSM and Project Management workflows.
• Create, manage, and configure ServiceNow objects such as tables, business rules, client scripts, UI actions, UI policies, script includes, UI pages, and UI macros.
• Build and manage web portals for internal and external clients using JavaScript, Bootstrap, and Angular.
• Design and implement workflows to personalize applications, automate business processes, and integrate ServiceNow with external business systems.
• Monitor system health, usage, and compliance; deploy and validate platform patches, updates, and new versions.

Required Skills

• 8+ years of strong software development experience with at least 2+ years dedicated to ServiceNow applications development and implementation.
• Deep proficiency in JavaScript, including a passion for reusability, componentization, and web platform best practices.
• Hands-on experience with ServiceNow ITSM, ITAM, ITOM, ITBM, or SecOps products.
• Proficiency in frontend technologies: JavaScript, Bootstrap, and Angular for portal development.
• Experience deploying and validating ServiceNow patches, updates, and new platform versions.
• Ability to work directly with end-users to resolve issues and participate in problem-solving during development, testing, and production.
• Experience working in Agile environments.

Preferred Skills

• Strong communication and interpersonal skills with a customer-centric attitude and ability to collaborate in diverse teams.
• Detail-oriented with demonstrated aptitude for learning new technologies quickly.

Key Skills

Education

Any Graduate