Description

Key Responsibilities:
• ServiceNow Development and Automation
• Developing using a DevSecOps model
• Building integrations
• Automating workflows
• Writing server-side and client-side scripts
• Creating and modifying tables
• Integrated Enterprise Platform
• Support the integration of ServiceNow with other critical Enterprise Services like GitLab CICD and Datadog.
• Create ServiceNow Automated Workflows providing advanced integration capabilities eliminating manual tasks
• Cloud & AWS
• Support and integrate AWS infrastructure components within ServiceNow modules (e.g., discovery, monitoring, automation).
• Help develop automation and orchestration using ServiceNow for AWS environments.
• Building user-friendly forms and reports
• Work closely with Infrastructure and Cloud teams to maintain accurate asset and configuration data.
• Ensure CMDB is current and accurately reflects the on-prem and cloud environments.
• ServiceNow Implementation & Management
• Lead the end-to-end implementation, configuration, customization of ServiceNow modules, and integration with other tools via APIs, etc
• Design, solution, and develop technical documentation.
• Lead Agile or Project Management planning sessions and present the progress on activities as well as accomplishments.
• Lead other team members to ensure deadlines are met.
• Drive the adoption and optimization of ITSM, ITOM, CMDB, and other relevant ServiceNow capabilities.
• Develop and maintain workflows, automation rules, integrations, and reports.
• Serve as the primary point of contact for all things ServiceNow within the organization.
• Make key strategic decisions to retaining current process and practices vs. adopting of ServiceNow best practices.
• Leadership & Team Management
• Create and deliver presentations to the customer.
• Provide technical leadership to a team of ServiceNow administrators and developers.
• Guide project planning, resource allocation, and prioritization for ServiceNow initiatives.
• Collaborate with business stakeholders to gather requirements and translate them into functional solutions.
• Process Improvement & Governance
• Define best practices and governance for ServiceNow use across departments.
• Identify opportunities to improve efficiency, automation, and user experience.
• Maintain compliance with ITIL and organizational standards.
• Communications
• Communicate clearly and consistently with both internal teams and external customers to ensure alignment, transparency, and success of ServiceNow-related projects.
• This position is customer-facing and requires presenting ideas to the customer.

Required Qualifications:

• Bachelor’s degree and 8 years of experience or 12 years of experience and a HS Diploma/Equivalent.
• 8 years of hands-on experience with DevSecOps Engineering and Automation as well as ServiceNow implementation and administration.
• Strong expertise in ServiceNow modules such as ITSM, ITOM, CMDB, and Discovery.
• 8 years of experience in technical leadership or team leadership.
• Solid understanding of digital infrastructure including servers, storage, and networking.
• Experience working with AWS infrastructure, including EC2, S3, VPCs, and automation tools.
• Strong analytical, problem-solving, and communication skills.
• Familiarity with ITIL frameworks and best practices.
• Experience integrating ServiceNow with third-party tools and APIs.
• Expertise in DevOps practices and CI/CD pipelines.
• Knowledge of scripting languages (JavaScript, Python) for ServiceNow customization

Key Skills

Education

Bachelor's degree