Description

The ideal candidate will possess a strong blend of technical expertise, leadership capabilities, and business acumen to drive platform innovation, automation, governance, and operational excellence.

Key Responsibilities

ServiceNow Platform Leadership

Lead the administration, configuration, and optimization of the ServiceNow platform.

Define platform standards, governance practices, and long-term roadmap initiatives.

Manage platform releases, upgrades, patches, and deployment activities across multiple environments.

Development & Automation

Design and implement scalable ServiceNow solutions, workflows, and custom applications.

Develop and maintain client scripts, business rules, Flow Designer automations, and integrations.

Utilize JavaScript, Glide APIs, ServiceNow Studio, and IntegrationHub to enhance platform functionality.

Integrations & Enterprise Solutions

Architect and support integrations between ServiceNow and enterprise systems using REST and SOAP APIs.

Implement secure connectivity leveraging OAuth, MID Servers, and other integration technologies.

Collaborate with infrastructure, security, and business teams to streamline operational processes.

CMDB, Discovery & Asset Management

Lead CMDB governance, configuration item lifecycle management, and data quality initiatives.

Manage and optimize Discovery processes, classifications, and reconciliation activities.

Support Software Asset Management (SAM) and Hardware Asset Management (HAM) programs.

Security & Compliance

Implement role-based access controls, security standards, and audit requirements.

Ensure platform compliance with organizational policies and industry best practices.

Performance & Reliability

Monitor platform health, system performance, and operational metrics.

Maintain dashboards, analytics, and reporting capabilities to support business decision-making.

Troubleshoot and resolve complex platform issues while driving continuous improvement.

Leadership & Collaboration

Serve as the ServiceNow subject matter expert for business and technical stakeholders.

Mentor team members and provide guidance on platform best practices.

Create technical documentation, operational procedures, and knowledge-sharing materials.

Required Qualifications

7+ years of hands-on ServiceNow development and administration experience.

Strong expertise in ITIL-based IT Service Management (ITSM) processes.

Advanced knowledge of:

JavaScript

Glide APIs

Flow Designer

IntegrationHub

ServiceNow Studio

Experience designing and supporting enterprise-grade ServiceNow solutions.

Proven experience integrating ServiceNow with external systems using REST and SOAP APIs.

Strong problem-solving, troubleshooting, and analytical skills.

Excellent communication, leadership, and stakeholder management abilities.

Preferred Qualifications

ServiceNow Certified System Administrator (CSA).

ServiceNow Certified Implementation Specialist (CIS) certification in areas such as:

ITSM

ITOM

Discovery

HRSD

SAM/HAM

Experience with:

Service Operations Workspace

CMDB, Discovery, and Service Mapping

Performance Analytics

SAM/HAM optimization

Intune or Workspace ONE integrations

Familiarity with Agile/Scrum methodologies and CI/CD practices for ServiceNow.

Experience supporting large enterprise, government, or highly complex environments

Key Skills

Education

Any Graduate