Description

You will lead the administration, development, and optimization of the ServiceNow platform.

Responsibilities

• Configure and maintain ServiceNow modules including Incident, Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management.
• Design, script, and implement custom applications, workflows, and integrations.
• Develop and maintain API-based integrations between ServiceNow and enterprise systems using REST/SOAP.
• Execute version upgrades and patching while ensuring security compliance through role-based access controls.
• Partner with IT and business teams to automate processes and refine service delivery workflows.

Required Skills

• 4+ years of hands-on ServiceNow administration and development experience.
• Proficiency in JavaScript and the Glide API.
• Experience with Flow Designer and ServiceNow Studio.
• Expertise in ServiceNow integrations using REST/SOAP web services.
• Strong understanding of ITIL processes and best practices.
• Ability to translate business requirements into technical solutions.
• Strong stakeholder management and project prioritization skills.
• Experience with ITSM, ITOM, and HRSD.

Preferred Skills

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) in ITSM, ITOM, or HRSD.
• Experience with ITOM Discovery, Event Management, or Performance Analytics.
• Knowledge of Agile/Scrum methodologies.

Key Skills

Education

Any Gradute