Description

Experience guiding cross-functional teams and ensuring adherence to architectural standards. Mandatory Certifications · CTA (Certified Technical Architect) · CIS-HRSD (Certified Implementation Specialist – HRSD) · CAD · CSA Leadership Expectations · Demonstrated ability to own and drive the ServiceNow platform end-to-end with accountability and ownership. · Strong enterprise architecture mindset, with a focus on scalability, standardization, and long-term sustainability. · Excellent communication and stakeholder management skills, with the ability to influence and collaborate at senior leadership levels. · Proven capability to drive strategic decision-making and define forward-looking platform roadmaps aligned to business priorities. Success Measures · Delivery of scalable, stable, and high-performing platform architecture. · High stakeholder satisfaction, driven by effective collaboration and solution alignment with business needs. · Establishment of strong governance practices, ensuring minimal technical debt and adherence to standards. · Successful delivery of HRSD and ITSM transformation initiatives, aligned with organizational goals

Key Skills

Education

Bachelor's degree