Description

Key Responsibilities

Platform Ownership: Own the ServiceNow platform strategy, architecture, governance, and roadmap.

Solution Architecture: Lead architecture across HRSD and ITSM, including Employee Center / Service Portal / UI Builder.

Integration Leadership: Design and govern enterprise integrations (REST/SOAP, IntegrationHub, MID Server).

Stakeholder Engagement: Act as a trusted advisor to business leaders and CXOs.

Governance & Quality: Define standards, best practices, and ensure performance and security.

Team Leadership: Mentor architects and developers; drive technical excellence.

Core Expertise

ITSM (Incident, Problem, Change, Request)

HRSD (Case Management, Lifecycle Events, Employee Center)

Service Portal / UI Builder

CMDB, CSDM

Flow Designer, JavaScript scripting, ACLs, performance tuning

Integration: REST/SOAP APIs, IntegrationHub, MID Server, SSO, LDAP, OAuth

Mandatory Certifications

CTA (Certified Technical Architect) – MUST HAVE

CIS-HRSD (Certified Implementation Specialist – HRSD) – MUST HAVE

Leadership Expectations

Proven end-to-end platform ownership

Strong enterprise architecture mindset

Excellent communication and stakeholder management

Ability to drive strategic decisions and roadmap planning

Success Measures

Scalable and stable platform architecture

High stakeholder satisfaction

Strong governance with minimal technical debt

Successful delivery of HRSD & ITSM transformations

Key Skills

Education

Bachelor's degree