Description

• Delivering high quality ServiceNow implementations based on business process requirements
• Ensuring adherence to coding and design standards, and providing technical hand-over documentation
• Peer reviewing the work of others
• Able to communicate on complex issues to meet business and customer requirements to avoid escalations
• Increasing application operating efficiency and adapting to new requirements, as necessary
• Keep up to date with current and future market developments, technologies, product and strategies
• According to experience:
• Provide technical design authority and mentor more junior members of the team
• Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables.
• Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice
• Assisting with system testing and UAT
• Contribute to the development of technical procedures and standards
• Escalate issues in line with company processes to ensure customer demands are met
• Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer
• Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements
• Regularly updates his/her technical knowledge by participating in internal and external training and certifications
• Achievement of customer satisfaction targets
• Effective delivery of quality solutions using Computacenter's methodologies and standards
• Successful handover of technology to internal or customer support function
• Enhancement of Computacenter's services reputation with customers, vendors, partners & internal audience
• Participates in team meetings, internal communities, and other knowledge sharing activities
• Attain and retain ServiceNow Certifications and partner accreditations

Qualifications:
Skills and Experience

• Responsible for technically leading implementations, providing technical design lead and mentoring junior members of the team
• Proven knowledge and experience in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, development tools and techniques
• Over 7 years of experience in similar roles within the ServiceNow ecosystem
• Skills and experience in Web Technologies (e.g. Javascript, SOAP/REST web services, XML & JSON, Angular.js, Seismic)
• Ability to provide technical leadership and support to Process Consultants
• Software Development Lifecycle experience in Agile and Waterfall projects
• Open and friendly personality, with ability to be customer facing
• Be self-managing and capable of working alone or as part of a team
• Be capable of working with customers and managing their expectations
• Ability to input into technical solution designs and provide input into bid, project and technical documents
• Uses active listening skills and probing techniques to understand the priorities and concerns of others
• Education and Qualifications
• BE / BTech in Computer Science or related disciple

ServiceNow Certifications

• ServiceNow Certified System Administrator / ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist in ITSM and other areas

Key Skills

Education

Bachelor's degree