Description

• Design and implement end-to-end observability solutions across applications and infrastructure

• Establish unified visibility across logs, metrics, and distributed tracing

• Define and standardize monitoring frameworks, dashboards, and alerting strategies

• Enable proactive detection of issues through intelligent alerting and anomaly detection

Monitoring & Tooling

• Implement and manage tools such as Splunk, Datadog, Prometheus, Grafana, New Relic, or similar

• Build actionable dashboards for SRE, operations, and business stakeholders

• Optimize alert configurations to reduce noise and improve signal quality

• Continuously enhance monitoring coverage across systems and services

Incident Support & Reliability

• Support late night / US overlap shift for production monitoring and incident response

• Analyze logs, metrics, and traces to support incident triage and root cause analysis (RCA)

• Collaborate with SRE and engineering teams to improve system reliability and performance

• Participate in post-incident reviews and continuous improvement initiatives

Automation & Integration

• Automate monitoring setup and configuration using Infrastructure as Code (IaC)

• Integrate observability tools with CI/CD pipelines and DevOps workflows

• Develop scripts/tools to improve data collection, alerting, and reporting

Platform & Integration Support

• Monitor enterprise applications, APIs, and integration layers (e.g., middleware, cloud services)

• Ensure end-to-end visibility across distributed systems and microservices architectures

• Work closely with platform teams (cloud, Salesforce, etc.) to enhance observability

Governance & Compliance

• Ensure monitoring practices align with security and compliance requirements (e.g., SOX)

• Maintain runbooks, documentation, and monitoring standards

• Support audit and governance requirements as needed

Required Skills & Qualifications

Technical Skills

• Strong experience in observability, monitoring, or SRE roles

• Hands-on experience with tools like Splunk, Datadog, Prometheus, Grafana, New Relic

• Strong understanding of logs, metrics, traces, and distributed systems

• Experience with APM tools and performance monitoring

• Scripting skills (Python, Bash, PowerShell, or similar)

• Familiarity with CI/CD tools (Jenkins, GitHub Actions, Azure DevOps)

• Knowledge of Infrastructure as Code (Terraform or similar)

Operational Excellence

• Experience supporting production environments in 24x7 models

• Strong incident management and RCA capabilities

• Ability to analyze performance issues and recommend improvements Soft Skills

• Ability to work effectively in a late night / US overlap shift

• Strong communication and collaboration skills

• Proactive mindset with a focus on continuous improvement

Key Skills

Education

Any Gradute