Description

KEY RESPONSIBILITIE

 Production Support & Monitorin

 • Monitor, maintain, and support systems and software to ensure high availability and production stabilit

 • Monitor system health and availability, responding to incidents, alerts, and escalations as neede

 • Act as a senior technical resource during production incidents, driving timely resolution and clear communicatio

 Maintenance & Operational Executio

 • Perform maintenance activities such as patching, upgrades, configuration changes, and automation, with a strong understanding of production environments and dependencie

 • Troubleshoot issues across application, infrastructure, network, and database layer

 • Partner with internal technology teams to execute production changes safely and in accordance with change management processe

 Root Cause Analysis & Continuous Improvemen

 • Conduct detailed root cause analysis (RCA) for incidents and production issue

 • Implement corrective and preventative actions to prevent recurrenc

 • Identify recurring issues and drive process improvements and automation to reduce risk and manual effor

 Documentation & Knowledge Managemen

 • Develop and maintain documentation for supported systems and applications, including runbooks and operational procedure

 • Ensure system knowledge is documented, current, and accessible to support continuity and resilienc

 Risk, Governance & Complianc

 • Follow and support application governance, audit, and regulatory requirement

 • Participate in business continuity, resiliency, and disaster recovery activities as require

 • Maintain a strong focus on risk awareness and customer impac

 • Customer Solution

 • Business Managemen

 • User Experience Design (UX

 • Software Solution

 • Release Managemen

 • Process Improvement

 • Group Problem Solvin

 • Desig

 REQUIRED TECHNICAL SKILL

 Operating System

 • Linu

 • Windows Administratio

 Databases & Data Acces

 • Oracl

 • Microsoft SQL Serve

 • Knowledge of NDM / data transfer mechanism

 Application & Integratio

 • DN

 • JSO

 • JW

 Platforms & Tool

 • Incident, change, and problem management — ServiceNow preferre

 • Knowledge of OpenShift Container Platform (OCP

 • TOA

 • MS SQL Studi

 Genera

 • Ability to communicate technical concepts clearly with partner teams across multiple domain

 PREFERRED / NICE-TO-HAVE SKILL

 • Red Hat OpenShift / Kubernete

 • MongoD

 • Advanced ServiceNow usag

 • Venafi / certificate managemen

 • Disaster recovery and data center failove

 • PIN

 • CA

 • Sterling Control Cente

 • Azur

 • CyberAr

 • Dynatrac

 • F

 • Ansibl

Key Skills

Education

Bachelor's degree