Description

Key Skills: Kubernetes, Linux, Troubleshooting, Production Support, Customer Facing, Prometheus, Grafana, Distributed Systems, APIs, Networking

Good to Have Skills: Experience supporting enterprise SaaS, banking platforms, fintech systems, or regulated infrastructure. Familiarity with cloud or hybrid environments such as AWS, GCP, Azure, or on-prem enterprise deployments. Exposure to deployment workflows, Helm, Terraform, Flux, ArgoCD, Kafka, or distributed databases. Experience with observability tools like Loki, OpenTelemetry, Datadog, Splunk. AI-driven SRE capabilities and AI-based root cause analysis.

Roles & Responsibilities:

• Investigate and resolve complex technical issues across application, infrastructure, and platform layers in production environments.
• Analyze logs, metrics, traces, and alerts to identify root causes and correlate symptoms across distributed systems.
• Troubleshoot Kubernetes and container issues, including pods, services, deployments, networking, and resource management.
• Engage directly with enterprise banking customers to understand, investigate, and resolve technical issues during escalations.
• Communicate findings clearly to technical and non-technical customer stakeholders during investigations and incident response.
• Work with the platform's AI-driven SRE capabilities for incident insights, auto-remediation, and AI-based root cause analysis.
• Improve runbooks, dashboards, alerts, and support processes based on recurring issues and lessons learned.
• Support Kubernetes-based banking platform environments across cloud, hybrid, and customer-hosted deployments.
• Assist with deployment-related troubleshooting and provide operational continuity for Tier-1 banking institutions.

Experience Required: Strong hands-on troubleshooting experience across production or customer-facing technical environments. Hands-on experience with Kubernetes and containers. At least one proven customer-facing technical role is required. Experience working directly with customers during investigations, escalations, or production support scenarios. Strong understanding of Linux, networking fundamentals, APIs, services, and distributed system behavior

Key Skills

Education

Any Graduate