Description

Key Responsibilities

• Analyze system monitoring and observability data to identify performance issues, reliability risks, and operational improvement opportunities.
• Lead enterprise-level incident triage, troubleshooting, and root-cause analysis activities.
• Utilize modern monitoring and observability platforms to improve system reliability and service performance.
• Collaborate with application owners, infrastructure teams, DevOps engineers, and system administrators to investigate and resolve complex technical issues.
• Evaluate system designs, workflows, and application architectures to identify reliability enhancements.
• Partner with development and identity/access management teams on advanced technical investigations.
• Monitor enterprise applications and technology stacks, providing actionable recommendations to improve stability and performance.
• Support continuous improvement initiatives focused on operational excellence, service availability, and system resilience.
• Lead technical problem-solving efforts and mentor teams in resolving complex operational challenges.

Required Qualifications

• Strong Site Reliability Engineering (SRE) background with hands-on experience in incident management and enterprise troubleshooting.
• Minimum 3 years of deep expertise in at least two of the following enterprise monitoring and observability tools:
  • Dynatrace
  • Splunk
  • SolarWinds
  • ServiceNow Operator Workspace
• Extensive experience in one or more of the following technology domains:
  • Networking
  • Windows Systems
  • Desktop Infrastructure
  • Unix/Linux
  • AWS Cloud
  • Azure Cloud
  • Middleware Technologies
  • Java/JavaScript Development
  • Database Administration and Engineering
• 8+ years of experience working with IT operational metrics, system reliability indicators, application performance monitoring, and service quality measurements.
• 8+ years of experience deploying, maintaining, and troubleshooting complex enterprise-scale applications.
• Experience working with cross-functional technical teams in large-scale environments.
• Experience with cloud technologies, service virtualization, and modern SaaS/PaaS platforms.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Demonstrated experience leading teams through complex technical challenges.
• High School Diploma/GED with significant relevant professional experience, or a Master's degree in Computer Science, Engineering, Information Technology, or a related technical discipline with substantial relevant experience.

Preferred Qualifications

• Experience with test-driven development (TDD), distributed systems, microservices, and cloud-native architectures.
• Familiarity with additional monitoring and performance management tools.
• Experience working in rapidly changing, highly dynamic enterprise environments.
• Strong written and verbal communication skills with the ability to interact effectively with technical and non-technical stakeholders.
• Excellent analytical, critical-thinking, and problem-solving abilities.
• Experience managing or collaborating with distributed and virtual teams.
• Prior experience supporting regulated or large-scale government, healthcare, or enterprise environments.
• Experience with ServiceNow platforms and workflows is highly desirable

Key Skills

Education

Bachelor's degree