Description

Analyze system monitoring data, lead incident triage, and drive reliability improvements across enterprise infrastructure.

This role is remote.

Responsibilities

• Lead enterprise-level incident triage, troubleshooting, and root-cause analysis.
• Analyze monitoring and observability data to identify performance issues and reliability risks.
• Evaluate system designs, workflows, and application architectures to implement reliability enhancements.
• Collaborate with DevOps, infrastructure, and application teams to resolve complex technical issues.
• Mentor teams in resolving operational challenges and support continuous improvement initiatives.

Required Skills

• 8+ years of experience deploying, maintaining, and troubleshooting complex enterprise-scale applications.
• 3+ years of deep expertise in at least two enterprise monitoring/observability tools: Dynatrace, Splunk, SolarWinds, ServiceNow, or Operator Workspace.
• Extensive experience in one or more domains: Networking, Windows Systems, Desktop Infrastructure, Unix/Linux, AWS Cloud, Azure Cloud, Middleware, Java/JavaScript Development, or Database Administration.
• Proficiency with IT operational metrics, system reliability indicators, and application performance monitoring.
• Bachelor's degree in Computer Science, Engineering, IT, or a related technical discipline.
• Strong experience working with cross-functional technical teams in large-scale environments.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint).

Preferred Skills

• Experience with test-driven development (TDD), distributed systems, microservices, and cloud-native architectures.
• Familiarity with additional monitoring and performance management tools beyond the core stack.
• Experience supporting regulated or large-scale government, healthcare, or enterprise environments.

Key Skills

Education

Bachelor's degree