Description

Key Skills Software Engineering, Application Support, System Performance, Technical Analysis, Software Development, Platform Maintenance, Team Collaboration, Documentation, Problem Solving, Technical Guidance

Good to Have Skills Experience with SAP integrated business applications, SaaS solutions, application and server monitoring tools, UC4/Automic Automation or similar scheduling tools, ServiceNow, and knowledge of security, database, hardware, networks and cloud & virtualization concepts.

Roles & Responsibilities

• Drive solutions to support issues to successful completion within the support SLA requirements.
• Provide technical support and development for various business application platforms supporting global business areas.
• Provide analysis needed to resolve support issues, optimize system performance and ensure availability and security of critical business platforms.
• Provide operational support for various business applications and maintain system reliability.
• Provide technical guidance and mentorship to junior team members on projects and issues.
• Collaborate with technology peers and third-party vendor support teams on support issues and solutions.
• Participate in periodic maintenance activities, data refreshes, patching, disaster recovery and system upgrades.
• Responsible for support and proactive monitoring of business applications including installation, performance tuning and change requests.
• Create and maintain detailed business application documentation for operational and development purposes.

Experience Required Minimum 5 years experience in Information Technology and minimum 3 years experience in software installation, upgrades, performance tuning, support and administration.

Education Bachelor's degree in Computer Science, Engineering or MIS or equivalent work experience

Key Skills

Education

Any Graduate