Description

You will provide second-line technical support for desktop hardware, applications, and user infrastructure.

Responsibilities

• Diagnose, repair, and resolve technical issues involving desktops, laptops, thin clients, tablets, smartphones, and printers.
• Manage the end-to-end lifecycle of support requests using a customer ticketing system to ensure SLA compliance.
• Perform infrastructure administration tasks, including reimagining hard drives, backing up data, and restoring settings.
• Administer MS Active Directory users, groups, and policies.
• Conduct asset inventory activities and provide end-user training on hardware and software usage.

Required Skills

• 10+ years of experience in desktop support or a related technical field.
• Strong proficiency with Microsoft Windows 10 and Office 365 (Outlook, Word, Excel, Teams).
• Hands-on experience with MS Active Directory administration.
• Experience using ServiceNow or similar ticketing systems.
• Technical knowledge of IT infrastructure including handhelds, printers, and basic network connectivity.
• Ability to troubleshoot and resolve software issues and perform system administration activities.
• Full UK driving licence and willingness to travel to remote offices.
• Strong written and verbal communication skills in English.
• Ability to work on-site as part of a shift arrangement, including out-of-hours support when required.

Preferred Skills

• Experience with remote PC control and video conferencing tools.
• Proven ability to manage support requests for various management levels and personalities.

Key Skills

Education

Any Graduate