Description

You will provide second-line technical support for desktop hardware, applications, and infrastructure to ensure service level agreements are met.

Responsibilities

• Diagnose, repair, and resolve technical issues for desktops, laptops, thin clients, tablets, smartphones, printers, and MFDs.
• Manage the full lifecycle of support requests by categorizing, prioritizing, and documenting tickets within ServiceNow.
• Perform system administration tasks including reimagining computers, backing up data, and managing user settings.
• Execute infrastructure administration functions and assist with workstation upgrade projects.
• Maintain asset inventory and provide end-user training on hardware and software usage.

Required Skills

• 5+ years of experience in IT support or a related field.
• Proficiency with Microsoft Windows 10 and Office 365 (including Teams, Outlook, Word, and Excel).
• Hands-on experience with MS Active Directory user and group management.
• Experience using ServiceNow for ticket tracking and incident management.
• Strong troubleshooting skills for desktop, mobile, and basic network connectivity issues.
• Ability to provide on-site support, including travel to remote offices and out-of-hours work.
• Excellent verbal and written communication skills in English.
• Full UK driving licence.

Preferred Skills

• Experience with remote PC control tools and video conferencing technology.
• Background in delivering hands-on assistance for IT infrastructure upgrade projects.

Key Skills

Education

Any Graduate