Description

You will manage L2 and L3 production support for an IoT platform within a manufacturing environment.

Responsibilities

• Manage and escalate incidents to L3 engineers or third-party vendors while maintaining stakeholder communication.
• Perform root cause analysis (RCA) to identify workarounds, data corrections, and code fixes or enhancements.
• Prioritize and diagnose incidents using ServiceNow or Kanban to meet defined SLAs.
• Collaborate with SMEs, Architects, and QA teams on design, code comments, and testing cycles.
• Maintain device configuration and support management processes to ensure data integrity and prevent unauthorized changes.

Required Skills

• 8-12 years of IT experience with 3-4 years in operation and production support.
• Hands-on experience with AWS services including S3, Lambda, Kinesis Firehose, SNS, SQS, and MySQL.
• Experience supporting IoT platforms, gateways, data communications, and device integrations.
• Proficiency in incident and problem management, including RCA and deployment support.
• Strong networking knowledge for debugging and troubleshooting connectivity issues.
• Ability to analyze data to debug and resolve database and data-centric issues.
• Experience with Unix, Python, or Lua scripting.
• Knowledge of deployment strategies and pipelines.

Preferred Skills

• Experience with Telit IoT platform, deviceWise suite, or PLC drivers.
• Knowledge of cellular/ethernet connectivity, SIM management, and VPN configuration.
• Familiarity with PLC, HMI, sensors, and the packaging manufacturing domain.

Key Skills

Education

Any Graduate