Description

You will provide advanced technical support for complex integration issues, ensuring system reliability and seamless data flow. You will diagnose performance problems, collaborate with developers on root cause analysis, and manage the move-over process during deployments.

Responsibilities

• Resolve complex integration errors and performance issues through deep troubleshooting.
• Lead incident response and root cause analysis to prevent future outages and financial loss.
• Monitor system health, proactively identify risks, and implement fixes to maintain availability.
• Collaborate with development teams to address root causes and improve system stability.
• Develop knowledge documents and share best practices to enhance team efficiency.

Required Skills

• 8+ years of hands-on experience in integration engineering or support.
• 3+ years of specific experience with Mulesoft API development or support.
• Strong proficiency in Java, XML, JSON, and REST APIs.
• Experience with Agile/Scrum development cycles.
• Ability to conduct thorough root cause analysis on complex system issues.
• Understanding of standard system architecture and management tools.

Preferred Skills

• Experience with Mulesoft Anypoint Platform for API management and flow design.
• Proven ability to build monitoring and alerting dashboards using Grafana, Dynatrace, Prometheus, Datadog, or Splunk.

Key Skills

Education

Bachelor's degree