Description

You manage customer onboarding, account administration, and platform support operations.

This role is hybrid.

Responsibilities

• Manage user lifecycle processes including provisioning, identity access management, and offboarding.
• Coordinate across cross-functional teams to resolve customer issues and track follow-ups.
• Utilize CRM tools and reporting dashboards to analyze data and support customer needs.
• Communicate technical information clearly to customers and stakeholders.
• Identify and escalate platform workflow issues proactively.

Required Skills

• 5+ years of professional experience in customer service or support environments.
• Hands-on experience with Identity and Access Management (IAM) or user provisioning tools.
• Proficiency in Microsoft Office, specifically Excel, PowerPoint, and reporting tools.
• Experience with CRM platforms and customer management systems.
• Strong understanding of user lifecycle management and account administration.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic understanding of technology and networking concepts.
• Bachelor's degree.

Preferred Skills

• Familiarity with Cisco Meraki, Webex, Intersight, or SD-WAN solutions.
• Experience in data analysis and reporting.

Key Skills

Education

Bachelor's degree