Description

Key Responsibilities
 

• Administer and support ITSM tools Zoho ManageEngine ServiceDesk Plus, Zoho ITAM
• Manage end-to-end IT service processes incident, problem, change, asset management
• Configure workflows, automation, and reporting in ITSM platforms
• Oversee IT asset lifecycle management procurement, tracking, disposal
• Monitor and support security tools Trend Micro Deep Security, Imperva DAM
• Handle L2-level incidents and perform root cause analysis
• Optimize system performance and ensure SLA compliance
• Coordinate with infrastructure, security, and application teams
• Guide and support L1 engineers and maintain documentation

Required Skills
 

• Strong experience in Zoho ManageEngine ServiceDesk Plus and ITAM
• Good understanding of ITIL processes Incident, Change, Problem, Asset Management
• Exposure to security tools like Trend Micro Deep Security and Imperva DAM
• Experience in workflow automation and reporting
• Basic understanding of IT infrastructure and security operations

Soft Skills
 

• Strong analytical and troubleshooting skills
• Good communication and stakeholder management
• Ability to work in 247 or enterprise support environments

Key Skills

Education

Bachelor's degree