Description

Responsibilities

• Provide Tier 3 support for enterprise applications and production systems.
• Troubleshoot complex production issues, perform root cause analysis, and implement long-term solutions.
• Monitor production environments and drive continuous improvements to support processes.
• Support SDLC environments, deployments, and automation.
• Develop and maintain scripts, runbooks, and technical documentation.
• Analyze system performance, logs, and production data to proactively identify issues.
• Partner with engineering, infrastructure, database, and business teams to improve system reliability.
• Support the organization's cloud migration and growing Snowflake environment.
• Evolve into the primary Snowflake SME, establishing best practices across the enterprise.

Required Qualifications

• 5+ years of enterprise production support or IT operations experience.
• Strong SQL skills and experience with enterprise data warehouse technologies.
• Experience troubleshooting complex production environments.
• Linux/Ubuntu administration and command-line experience.
• Knowledge of TCP/IP, DNS, load balancing, and networking fundamentals.
• Experience with log analysis, monitoring tools, and root cause analysis.
• Strong documentation, communication, and collaboration skills.

Preferred Qualifications

• Snowflake experience (preferred, not required).
• Experience supporting enterprise data warehouse platforms.
• SQL/PLSQL and NoSQL database knowledge.
• Experience with Git and deployment automation tools.
• Java application environments (Apache, Tomcat, JBoss, NGINX).
• ELK Stack (Elasticsearch, Logstash, Kibana).
• Python and PostgreSQL experience.
• Experience supporting cloud migration initiatives

Key Skills

Education

Bachelor's degree