Description

Provide Tier 3 support for enterprise applications, production systems, and a growing Snowflake environment.

This role is hybrid.

Responsibilities

• Troubleshoot complex production issues and perform root cause analysis to implement long-term solutions.
• Monitor production environments and drive continuous improvements to support processes.
• Develop and maintain scripts, runbooks, and technical documentation.
• Analyze system performance, logs, and production data to proactively identify issues.
• Partner with engineering, infrastructure, and business teams to improve system reliability.

Required Skills

• 5+ years of enterprise production support or IT operations experience.
• Strong SQL skills and experience with enterprise data warehouse technologies.
• Linux/Ubuntu administration and command-line experience.
• Knowledge of TCP/IP, DNS, load balancing, and networking fundamentals.
• Experience with log analysis, monitoring tools, and root cause analysis.
• Proficiency in Java application environments (Apache, Tomcat, JBoss, NGINX).
• Experience with SDLC, deployments, and automation.

Preferred Skills

• Snowflake experience, with the goal of evolving into the primary Snowflake SME.
• Experience with ELK Stack (Elasticsearch, Logstash, Kibana).
• Python, PostgreSQL, and Git deployment automation experience.

Key Skills

Education

Bachelor's degree