Description

Provide Tier 3 support for enterprise applications, production systems, and the growing Snowflake data warehouse environment.

This role is hybrid.

Responsibilities

• Troubleshoot complex production issues, perform root cause analysis, and implement long-term solutions.
• Monitor production environments and drive continuous improvements to support processes.
• Support SDLC environments, deployments, and automation efforts.
• Develop and maintain scripts, runbooks, and technical documentation.
• Analyze system performance, logs, and production data to proactively identify issues.

Required Skills

• 5+ years of enterprise production support or IT operations experience.
• Strong SQL skills and experience with enterprise data warehouse technologies.
• Linux/Ubuntu administration and command-line experience.
• Knowledge of TCP/IP, DNS, load balancing, and networking fundamentals.
• Experience with log analysis, monitoring tools, and root cause analysis.
• Strong documentation, communication, and collaboration skills.

Preferred Skills

• Snowflake experience and ability to establish best practices as the primary SME.
• Experience with ELK Stack (Elasticsearch, Logstash, Kibana) and Python/PostgreSQL.
• Experience supporting Java application environments (Apache, Tomcat, JBoss, NGINX) and Git.

Key Skills

Education

Bachelor's degree