Description

• SCADA systems, telemetry data flow, and field device communication.

• Metering operations, data synchronization, and handheld device workflows.

• Gas compliance and inspection processes.

• System integrations, including APIs, file-based interfaces, and batch processing.

• Application support, Windows server environments, and database interactions (SQL)

Must-Have

• Strong hands-on experience in SCADA systems and Telemetry support

• Experience in Metering operations support (data handling, issue troubleshooting)

• Proficiency in handheld device management – docking, synchronization, and troubleshooting

• Experience in batch job monitoring and failure resolution

• Solid knowledge of Windows Server and application support

• Ability to troubleshoot system/application issues using logs and monitoring tools

• Experience with system integrations, including:

    - API integrations (REST/SOAP)

    - File-based interfaces (FTP/SFTP)

    - Batch data processing

• Working knowledge of SQL/databases (SQL Server or Oracle)

• Experience with ITSM tools (ServiceNow, Remedy) and incident management processes

Good-to-Have

Experience with Gas Compliance systems and inspection workflows

Exposure to utilities domain (Gas/Energy)

Familiarity with monitoring tools (Splunk, AppDynamics, etc.)

Basic scripting skills (PowerShell, Python) for automation

Experience with batch scheduling tools (Control-M, Autosys)

Exposure to mobile workforce / field service applications

Knowledge of cloud integrations (Azure, AWS – basic level)

ITIL certification or familiarity with ITIL practices

Vendor-specific SCADA platform experience (e.g., Siemens, GE, Wonderware)

Functional Understanding of the Utilities – Gen / T&D / Renewables

Key Skills

Education

Bachelor's degree