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Senior Support Engineer

Code Tech Inc

 

Poughkeepsie, NY, USA

Posted On: 8 days ago
Experience: 5+ years
Availability: Hybrid
Openings: 1
Category: Senior Support Engineer
Tenure: Contract - Corp-to-Corp
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Description

You will provide specialized application support for SCADA systems, telemetry data flows, and metering operations in a Windows server environment.

This role is on-site.

Responsibilities

  • Troubleshoot and resolve application issues using logs and monitoring tools for SCADA and telemetry systems.
  • Manage handheld device workflows, including docking, synchronization, and troubleshooting.
  • Monitor batch jobs and resolve failures in data processing and synchronization.
  • Support system integrations via APIs (REST/SOAP), file-based interfaces (FTP/SFTP), and SQL databases.
  • Manage incidents and requests using ITSM tools like ServiceNow or Remedy.

Required Skills

  • 5+ years of hands-on experience in SCADA systems and telemetry support.
  • Proficiency in metering operations support, including data handling and issue resolution.
  • Strong knowledge of Windows Server environments and application support.
  • Experience with SQL Server or Oracle databases and SQL querying.
  • Working knowledge of ITSM tools (ServiceNow, Remedy) and incident management processes.
  • Experience with system integrations, including API integrations and batch data processing.
  • Bachelor's degree in a relevant field.

Preferred Skills

  • Basic scripting skills in PowerShell or Python for automation.
  • Familiarity with monitoring tools like Splunk or AppDynamics.
  • Experience with batch scheduling tools (Control-M, Autosys) or cloud platforms (Azure, AWS).

Education

Bachelor's degree

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