Description

You will provide technical support to enterprise-level customers, focusing on the Open Platform and complex troubleshooting.

Responsibilities

• Act as a Subject Matter Expert in Open Platform, specializing in Java, JavaScript, SDKs, and APIs.
• Troubleshoot and resolve complex technical issues within defined SLAs.
• Liaise between customers and internal Product Management and Engineering teams.
• Analyze recurring issues to provide feedback and drive improvements for support tools and processes.
• Mentor team members to help them manage technical escalations effectively.

Required Skills

• Minimum 3 years of experience in Tier 3/4 Support, Developer Support, or an equivalent customer-facing role.
• Expertise in troubleshooting APIs, SDKs, and mobile environments (iOS/Android).
• Proficiency in Java and JavaScript.
• Experience with Kotlin and Swift.
• Strong knowledge of web technologies and protocols.
• Ability to manage technical bridges and communicate with enterprise customers via chat, email, and phone.
• Availability for 24/7 shift work and on-call duties for high-severity issues.
• Proven ability to analyze and solve deep, complex technical problems.

Preferred Skills

• Experience with JS frameworks including React, jQuery, or Angular.
• Familiarity with monitoring and logging tools such as Grafana, Graphite, Kibana, Splunk, or Logstash.
• Usage of Postman or similar REST clients.

Key Skills

Education

Any Graduate