Description

You will provide Tier 3/4 technical support for enterprise customers, acting as a Subject Matter Expert for Open Platform technologies.

This role is on-site.

Responsibilities

• Troubleshoot and resolve complex technical issues involving SDKs, APIs, and mobile environments within defined SLAs.
• Liaise between customers, Product Management, and Engineering to communicate technical requirements and recurring issues.
• Analyze technical trends to contribute to the development of improved support tools and internal processes.
• Mentor team members to improve their ability to handle technical escalations.
• Manage critical situations and technical bridges via chat, email, and phone.

Required Skills

• Minimum of 5 years of experience in a Tier 3/4 Support Engineer or Developer Support role.
• Expertise in troubleshooting APIs, SDKs, and mobile environments (iOS/Android).
• Deep knowledge of Java, JavaScript, Kotlin, and Swift.
• Strong understanding of web technologies and protocols.
• Ability to work on-call to address high-severity issues.
• Excellent English communication skills for managing enterprise-level technical discussions.
• Bachelor's degree in Computer Science.

Preferred Skills

• Experience with JS Frameworks including React, jQuery, Angular, or Polymer.
• Proficiency with REST clients like Postman.
• Experience using monitoring and logging tools such as Kibana, Splunk, Logstash, Grafana, or Graphite.

Key Skills

Education

Bachelor's degree in Computer Science