Description

You will serve as the senior technical escalation point for complex system issues.

Responsibilities

• Resolve escalated technical issues across hardware, software, and network layers.
• Act as the primary liaison with third-party vendors for advanced technical support.
• Manage and support core IT systems including Office 365, Active Directory, Exchange Server, VPN, and Windows OS.
• Recommend and implement technical solutions to enhance system efficiency and reliability.
• Develop and maintain detailed documentation for systems, processes, and troubleshooting guides.

Required Skills

• 10+ years of professional IT experience.
• Minimum 5 years in a Microsoft enterprise environment supporting Windows Client and Server.
• Proven expertise in Office 365, Active Directory, Exchange Server, and Windows operating systems.
• Proficiency in using Powershell to automate and execute tasks.
• 3+ years experience with Active Directory Domain Services (AD DS) migration projects.
• 2+ years experience with Office/Microsoft 365, including mailbox migration.
• 1+ years experience with ADFS or Azure Active Directory and SAML 2.0.
• Basic understanding of TCP/IP Stack, DNS, and DHCP.
• Experience coordinating with third-party technical support vendors.

Key Skills

Education

Not specified