Description

You will resolve complex technical issues across hardware, software, and network environments while managing core IT systems and vendor relationships.

This role is hybrid.

Responsibilities

• Resolve escalated technical issues involving hardware, software, and network infrastructure.
• Manage and support Office 365, Active Directory, Exchange Server, Microsoft Teams, VPN, RDP, and Windows OS.
• Coordinate with third-party vendors to ensure timely resolution of advanced technical problems.
• Implement technical solutions to improve system efficiency and reliability.
• Maintain comprehensive documentation for systems, processes, and troubleshooting procedures.

Required Skills

• 10+ years of IT experience in a Microsoft enterprise environment.
• Deep expertise in Office 365, Active Directory, Exchange Server, and Windows Operating Systems.
• Proficiency in PowerShell for automation and task execution.
• Experience with desktop deployment, VPN, and RDP configurations.
• Understanding of TCP/IP stack, DNS, and DHCP services.
• 3+ years of experience with Active Directory Domain Services (AD DS) upgrades, consolidation, and migration.
• 2+ years of experience with Office/Microsoft 365, including mailbox migration.
• 1+ years of experience with ADFS or Azure Active Directory, including SAML 2.0 and cloud SSO.

Preferred Skills

• Experience with AWS infrastructure management and SharePoint environments.
• Knowledge of Microsoft Enterprise Mobility Suite (EM+S) or Enterprise Mobility + Security.
• Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure).

Key Skills

Education

Bachelor's degree