Description

You will own Tier 3 endpoint support, standard desktop image engineering, and software patch management.

Responsibilities

• Assess, test, and deploy new endpoint hardware and software technologies.
• Engineer and maintain standard desktop images, application packaging, and deployment processes.
• Manage Microsoft AVD, Citrix updates, and software patches.
• Develop automated service delivery, provisioning, and remediation processes to reduce user interaction.
• Coordinate system maintenance, service upgrades, and health checks per corporate policy.

Required Skills

• 5+ years of Desktop Engineer experience in a Windows Network Environment.
• Expertise in Windows management via SCCM or Intune (OS delivery, policies, patch deployment).
• In-depth knowledge of AutoPilot and zero-touch deployments.
• Advanced knowledge of Microsoft Windows OS, Registry, Group Policies, DHCP, DNS, and Active Directory.
• Experience managing MacOS and iOS devices via MDM.
• Experience with Microsoft Azure environments.
• Custom reporting and queries using SQL and PowerBI.
• Working knowledge of Microsoft O365, Chrome, Citrix Remote Access, VPN, and Anti-Virus software.
• Strong understanding of network concepts: VLANs, Routing, TCP/IP, Load Balancing, and Traffic Analysis.

Preferred Skills

• Experience designing, building, and maintaining enterprise infrastructure systems.

Key Skills

Education

ANY GRADUATE