Description

You will act as a primary liaison between DHS program leads and contractors to translate policy requirements into documented business processes and technical specifications.

Responsibilities

• Identify, interpret, and transform program business needs and policy requirements into documented processes and functional specifications.
• Own UAT validations, data script validations, and the execution of test cases to ensure system alignment with business requirements.
• Coordinate system design sessions and conduct gap analysis to support the implementation of case management solutions.
• Generate data reports from backend repositories using SQL to validate KPI metrics and support hotline and operations teams.
• Monitor incident tickets and coordinate with vendors and state agencies to support system integration and file validation.

Required Skills

• 10+ years of experience in system design, testing, UAT validations, and documenting business requirements.
• Strong proficiency in SQL for generating reports from large datasets and validating data script results.
• Extensive experience developing use-case and process flow models.
• Proven ability to convert policy or business requirements into verifiable and reusable data query scripts.
• Experience working with Integrated Eligibility Systems (IES) with minimal guidance.
• Technical knowledge of SNAP, RIW, CCAP, CCRU, LTSS, TANF, SSP, and Child Support systems.
• 6+ years of experience translating highly technical concepts for both technical personnel and non-IT business users.
• Ability to independently develop test plans, procedures, and job aids to support new business processes.
• Bachelor's degree.

Preferred Skills

• Experience with UML and RUP.
• Certification in application delivery methodology.
• Experience with automation of test script execution.

Key Skills

Education

Bachelor's degree