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Senior Systems Analyst

Intone Networks Inc

 

Riverside, CA, USA

Posted On: 15+ days ago
Experience: 5+ years
Availability: Onsite
Openings: 1
Category: Senior Systems Analyst
Tenure: No Preference/Any
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Description

You will lead platform strategy, complex configuration initiatives, mentor junior team members, and serve as the primary escalation point for platform issues across the supported application portfolio.

Responsibilities

  • Own end-to-end configuration, administration, and continuous improvement of ServiceNow (ITSM and additional modules as applicable), including workflows, business rules, ACLs, notifications, and CMDB/Asset Management
  • Lead the design and governance of core ITSM processes (Incident, Problem, Change, Request)
  • Manage platform upgrades, release testing, and vendor/implementation partner engagements
  • Build advanced reporting, dashboards, and SLA/KPI metrics for IT leadership
  • Serve as systems analyst for additional platforms (Smartsheet, SharePoint, Power Automate, etc.), gathering requirements, designing solutions, and maintaining configurations
  • Lead integration efforts between ServiceNow and other enterprise systems (M365, IAM/identity platforms, HRIS)
  • Ensure all supported platforms meet audit, compliance, and ITGC/SOX control requirements
  • Evaluate new tools and platform capabilities; make adoption recommendations to leadership
  • Own documentation standards and end-user training materials across supported platforms

Qualifications

  • Required
    • 5–7+ years administering and configuring ServiceNow, including complex workflow and integration work
    • ServiceNow CSA certification
    • Proven experience as a systems analyst on at least one additional platform (SharePoint, Smartsheet, Power Platform, Salesforce, or similar)
    • Strong ITIL knowledge and hands-on process design experience
    • Experience in a governance/compliance-driven environment (SOX, ITGC, audit controls)
    • Ability to work independently with executive stakeholders and translate ambiguous business needs into scalable system solutions
    • Scripting/configuration proficiency (JavaScript, Glide API) and familiarity with low-code automation
  • Preferred
    • CIS certification(s) (CIS-ITSM, CIS-CSM, etc.)


 

Education

Any Graduate

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