Description

• Define and execute the enterprise CMDB roadmap.
• Establish CMDB governance framework, policies, standards, and operating procedures.
• Ensure CMDB supports Incident, Problem, Change, Asset Management, Security, and Compliance processes.
• Drive CMDB maturity improvements aligned with industry best practices.
• Lead Configuration Management governance meetings.
• Define Service, Application, and Configuration Item (CI) standards.
• Own CI lifecycle management from onboarding through retirement.

IT Asset Management (ITAM)

• Own enterprise Hardware Asset Management (HAM) lifecycle.
• Define governance for asset procurement, receiving, deployment, support, refresh, reuse, and retirement.
• Establish lifecycle controls for desktops, laptops, servers, mobile devices, network equipment, and peripherals.
• Drive software asset governance alongside SAM teams.
• Improve asset accuracy through automation and integrations.
• Ensure software license compliance.
• Manage vendor audits and asset reconciliation activities.

ServiceNow Platform Leadership

• Lead ServiceNow CMDB, HAM Pro, Discovery, Service Mapping, and ITSM initiatives.
• Define platform standards and implementation best practices.
• Drive adoption of Out-of-the-Box capabilities.
• Build and review solution designs and architecture.
• Partner with development teams.
• Lead platform upgrades and feature adoption.

Discovery & Automation

• Work with CI class owners to resolve Discovery errors across compute, network, application, and cloud resources.
• Recommend defined ownership and accountability for CI and asset data across all technology teams.

Reporting & Compliance

• Produce CMDB health reports, asset compliance dashboards, and lifecycle analytics for IT leadership and audit stakeholders.
• Ensure CMDB and asset data supports GxP, audit, and regulatory requirements consistent with Legend Biotech’s quality standards.
• Support governance and audit reporting for hardware asset ownership, managed-by accountability, and support-group assignments.
• Institutionalize strong data governance across Discovery, Intune, and manual inputs to ensure consistency and integrity.
• Familiarity with Azure Logic Apps, Azure SQL, and hybrid integration architectures.
• Knowledge of Workday–ServiceNow integration patterns (JML, HR lifecycle events)

Key Skills

Education

Bachelor's degree