Description

You will build, configure, and administer Atlassian Jira Service Management (JSM) products.

Responsibilities

• Configure JSM workflows, automations, reports, and integrations to meet specific business requirements.
• Administer JSM sites, including customer and agent portals.
• Manage Atlassian product integrations with external systems such as SAML SSO, Workday, Teams, and Zoom.
• Collaborate with IT leaders, business analysts, and vendors to deliver scalable JSM solutions.
• Handle license management and resolve implementation issues or escalations.

Required Skills

• 6-8 years of experience working with the Atlassian suite, specifically JSM, Jira, and Confluence.
• Proven experience in platform administration and development within an ITSM tool such as ServiceNow.
• Hands-on experience with application configuration.
• Technical understanding of integrating Atlassian products with Exchange, Teams, and Zoom.
• Experience managing integrations with SAML SSO and Workday.
• Ability to report project progress and action items to stakeholders.

Preferred Skills

• Deep expertise in Jira Service Management (JSM) configuration.

Key Skills

Education

Any Graduate